We provide ongoing support and maintenance tailored to ecommerce and lead-gen websites — covering everything from plugin updates to UX tweaks and CRO improvements. Hosting included, conversions prioritised.
Keep your site fast, secure, and built for growth.
Proactive Maintenance That Keeps You Fast, Secure & Conversion-Ready
We do more than fix bugs. Our support plans are built to reduce downtime, increase performance, and help your site evolve. Ideal for ecommerce and lead-gen sites that can't afford to stall.
Ongoing CMS, plugin & theme updates
Uptime monitoring & emergency support
Speed & performance optimisation
UX tweaks and conversion improvements
Security hardening & regular backups
Monthly reports with insights & priorities
Optional hosting on fast, secure UK servers
Want hassle-free site hosting and expert support?
Our approach is proactive, not reactive. Here’s how we keep your site stable, secure, and ready to perform.
Onboard
We audit your site, resolve any risks, and set up monitoring and access.
Maintain
We manage updates, backups, speed checks, and plugin health regularly.
Support
Submit issues directly — no ticket systems, just fast responses from our devs.
Improve
We provide ongoing ideas for CRO, UX, and performance wins.
Our website support plans are tailored for businesses that rely on their site to drive revenue — whether you’re selling online or generating leads. With monthly packages starting from £840+VAT, you get more than just maintenance: we keep your site secure, fast, and optimised for conversion. Every plan includes proactive support with guaranteed response times — as fast as 2 hours for critical issues — so you’re never left waiting.
Stabilise - Cover package
Keep your site running smoothly with essential support that covers bugs, minor design updates, and core plugin maintenance — ideal for lead-gen or brochure sites that need reliable upkeep. Includes: Issue management, minor design changes, plus plugin/app and core code updates.
Enhance
For active websites that need more than just fixes — this package adds design tweaks and feature updates to keep your platform secure, user-friendly and conversion-ready. Includes: Issue resolution, design tweaks, plus plugin/app and core code updates.
Ascend
Our most complete support plan — designed for businesses that rely on their site to drive revenue. Get full-feature support, security management and ongoing development to help you scale. Includes: Extensive maintenance, security and plugin updates, plus design and feature support.
Got questions about what’s included, how we work, or what plan’s right for you? Here’s everything you need to know about our website maintenance and support services — no jargon, just straight answers.
If you rely on your website to generate leads or sales, we recommend the Enhance or Ascend plan — both include proactive optimisation, security updates, and ongoing support. Stabilise is ideal for brochure or low-traffic sites that need core maintenance.
All plans include security and plugin updates, issue resolution, and design tweaks (based on tier). We keep your site running smoothly, handle technical issues, and offer ongoing improvements to boost performance and user experience.
Yes — all plans include emergency support. Critical issues (like site outages) are covered under our SLA, with response times as fast as 2 hours depending on your package.
Yes. Our plans are flexible and can be adjusted as your needs change. We offer monthly rolling contracts, so you’re never locked in.
We specialise in WordPress, WooCommerce, Shopify, and Statamic, as well as other custom PHP platforms including Laravel-based sites. If your website runs on modern, scalable tech — we can support it.
Yes. With our Enhance and Ascend packages, you’ll receive a monthly performance summary with recommendations for improvement.
See how we've helped ambitious brands increase revenue, optimise conversions, and unlock real growth - without chasing more traffic.
“We recently worked with Factory Pattern on a UX project and were absolutely delighted with their detailed audit/review.”
Melissa Flynn
FFØR Hair
“They created a website which customers have already complemented is easier and more efficient to use”
Karim Dastgir
NILC
“Their focus on User Experience has improved our conversion rate.”
Tiffany Bishop
Majestic Athletic
“The team turn goals into actionable insights and consistently bring fresh ideas. Skilled, personable, and love a challenge — couldn’t recommend highly enough.”
Gabbie Agrusa
Blushes
Whether you need a reliable support partner or you're tired of slow fixes and patchy updates — we’ll help you find the best path forward. No pressure, just expert advice.
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